By booking an appointment or purchasing a service or product from My Skin by Michelle, you acknowledge and agree to the following terms and policies.
Please provide at least 24 hours’ notice when canceling or rescheduling an appointment.
Cancellations made with less than 24 hours’ notice and missed appointments may be subject to a $50 cancellation fee.
New clients may be required to pay a $50 deposit to secure their appointment. Any applicable deposit requirements will be communicated at the time of booking.
Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened treatment to avoid affecting other scheduled appointments.
Your safety and comfort are important. Before receiving a treatment, please disclose all relevant medical conditions, medications, allergies, recent procedures, pregnancy or nursing status, and skincare products you are currently using.
Clients are responsible for providing accurate information and following all pre-treatment and post-treatment instructions provided by My Skin by Michelle.
Every person’s skin is different, and individual results may vary. Specific results or outcomes cannot be guaranteed.
Depending on the treatment and your skin’s response, temporary side effects may include redness, sensitivity, dryness, peeling, swelling, breakouts, irritation, or other temporary reactions.
Certain medical aesthetic treatments offered by My Skin by Michelle are provided with appropriate medical oversight.
Medical Director: Lindsay Fowler Dragos, MD
Texas Medical Board License: P5439
If you experience an unexpected reaction or have concerns following a treatment, please contact My Skin by Michelle promptly so your concerns can be reviewed and appropriate guidance can be provided.
Completed services are non-refundable.
Prepaid treatment packages, series, and bundled services are also non-refundable once purchased.
Membership payments are non-refundable and are subject to the membership terms and cancellation requirements provided at the time of enrollment.
Appointments included as part of a package or membership may also be subject to the appointment and cancellation policies listed above.
If you have a concern regarding a service you received, please contact My Skin by Michelle promptly. I will review your concern with you and provide appropriate guidance based on the circumstances.
For health, safety, and sanitation reasons, all opened or used skincare products are final sale.
Opened, unsealed, sampled, or used products cannot be returned or exchanged and are not eligible for a refund or store credit.
Unopened and unused products that remain in their original sealed packaging may be returned within 14 days of purchase for store credit only, with proof of purchase.
Products damaged after purchase due to improper use, storage, handling, or normal wear are not eligible for return or store credit.
If you believe you received a defective or damaged product, please contact My Skin by Michelle as soon as possible so the issue can be reviewed.
Gift cards may be used toward eligible services or products offered by My Skin by Michelle.
Gift cards are not redeemable for cash and are non-refundable except where required by applicable law.
Lost or stolen gift cards may not be replaceable unless sufficient proof of purchase can be provided.
Prices for services, treatments, memberships, packages, and retail products are subject to change.
Current pricing will be provided at the time of booking or purchase.
Payment is due at the time services are rendered unless another payment arrangement has been established in advance.
My Skin by Michelle is committed to providing professional skincare services and personalized recommendations based on each client’s individual needs.
However, skincare results vary from person to person based on factors such as skin type, age, lifestyle, medical history, medications, home skincare routines, treatment consistency, and individual response.
No specific result, timeline, or outcome can be guaranteed.
For the best possible results, clients are encouraged to follow recommended home-care instructions and treatment plans.
Certain medical aesthetic treatments may require medical screening, authorization, or oversight as appropriate for the service being provided.
Medical Director: Lindsay Fowler Dragos, MD
Texas Medical Board License: P5439
Medical oversight does not guarantee a particular treatment result. Clients may be required to complete appropriate medical forms, consultations, or evaluations before receiving certain treatments.
My Skin by Michelle reserves the right to update or modify these Terms & Policies as needed.
The policies in effect at the time of your appointment, service, membership, or purchase will apply.
If you have questions about an appointment, treatment, product purchase, package, membership, or any of the policies listed above, please contact My Skin by Michelle before booking or purchasing.
I’m happy to answer your questions and make sure you understand the policies before moving forward.
